Our Promise to You — ATC Plumbing Customer Care Charter | Melbourne

Our Commitment to Melbourne Homeowners

At ATC Plumbing — Around The Clock Plumbing — we believe that how we do the job matters just as much as the job itself. This is our customer care charter: a plain-English statement of what you can expect every time you call us.

We Quote Before We Start

No surprises. Before we begin any work, we provide a clear, upfront quote. You know exactly what you're paying before we pick up a tool. If something unexpected is discovered during the job that affects the price, we stop and discuss it with you before proceeding. You're always in control.

We Turn Up On Time

We respect your time. We provide estimated arrival windows and we communicate if anything changes. For emergency call-outs, we give you an honest ETA and we meet it. If we're running late for any reason, we call ahead — not after.

We Use Licensed Tradespeople on Every Job

Every job performed by ATC Plumbing is carried out by or under the direct supervision of a VBA-licensed plumber holding BPC Licence #50694. All gas work is performed by Type A licensed gas fitters. We never use unlicensed labour on any job, regardless of its size.

We Clean Up After Ourselves

We treat your home with respect. We use drop sheets, booties where appropriate, and we leave the work area cleaner than we found it. Plumbing work is disruptive enough without leaving a mess behind.

We Explain What We Found and What We Did

We don't just fix things and leave. We explain what caused the problem, what we did to fix it, and what you can do to prevent it from happening again. If we find something else during the job that needs attention, we point it out and let you decide what to do — no pressure.

We Are Available 24/7 for Genuine Emergencies

Burst pipes, gas leaks, and no hot water don't wait for business hours. ATC Plumbing answers the phone 24 hours a day, 7 days a week for genuine plumbing emergencies. When you call our emergency line, you speak to a real person — not an answering machine.

We Stand Behind Our Work

All work performed by ATC Plumbing is guaranteed. If something we've fixed fails due to our workmanship, we come back and fix it. No arguments, no charge. This is our commitment to you and to our reputation in the community.

ATC Plumbing — Around The Clock Plumbing Pty Ltd, BPC Licence #50694. Call 1300 282 758 to book or make an enquiry.

Related reading: See our licences and accreditations, our transparent 2026 plumbing pricing, and our independent plumbing inspection services. Book at https://www.atcplumbing.com.au/book-online.